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Counselling and support services

Many government and non-government agencies in Australia offer free counselling, relationship support, crisis support, mental health, domestic violence and suicide prevention services. International students can access these services by phone, email, web chat, online forums and other sources of information. In addition, you can choose to remain anonymous while accessing these services. Here are some of the support services you can access

International Student Hotline

If international students are facing issues related to safety, study, work or accommodation, they can call anytime. The Commonwealth Department of Education operates this student helpline in Australia. You do not have to reveal your identity when calling this number.

Beyond Blue

it offers 24-hour support for mental health issues, including depression, anxiety and suicide. You can access this service via email, web chat or by filling in the online forum on the website.

Child Helpline

This helpline is for students (aged between 5 and 25 years) who have personal relationship problems and want to share their feelings about their studies.

Sexual Assault Counselling Service

This service is available to anyone who has experienced sexual assault. It is a free, 24 hours day, 7 days-a-week telephone service. You can call one of the state-based sexual assault counselling services for support. At the same time, you can choose to remain anonymous. Many of these services also have links to government health departments and hospitals and can help if an assault has injured you.

Poison Information Centre

This support center provides guidance on the use, management and treatment of toxic products, including industrial chemicals, over-the-counter medicines, industrial chemicals, household chemicals, and plant and animal poisons.

Tuition Fee Protection Service

Introduced by the Australian Government to assist international students in the event that an education provider is unable to offer a course, we ensure that international students can study another course at the same or another institution, or they can receive a refund for unspent tuition fees. For more information, you can visit us on prescribed days.

Institutional support services

Most Australian institutions provide well-structured support systems for international students to make them feel comfortable and welcome in their new environment. Some of the support services offered by institutions may include the following. Orientation programs. Almost every Australian institution runs an orientation program for international students who have just arrived. This program usually takes place a few weeks before the start of term to allow students to familiarize themselves with their surroundings. Orientation programs include the following.
• Campus tours
• Library visits
• Information sessions
• Social events
• Course Introduction

Introduction to Facilities and Services

Meeting with student representatives, academic and other university staff

Counselling services

Many Australian institutions have skilled and qualified counsellors available to provide free guidance and international student help services on personal, academic and social matters, including culture shock, academic difficulties, accommodation issues, depression, anxiety, and family and relationship issues.

Academic and English language support

If you need help with your academic and English language skills, your university can support you through workshops or individual tutorials. You can also find English-speaking groups on your university campus to encourage you to engage with other students and improve your language skills.

Career Services

Most educational institutions in Australia offer career advice to international students and help them find work in Australia or elsewhere. They also help students with their CVs and guide them through the interview process.

Other institutional support services

Educational institutions in Australia may offer other services such as. • Disability support • Childcare • International Student Advisors • Student Accommodation • Financial and scholarship support • Health and Wellbeing Services • Fitness and support facilities • Security and safety advice • Student societies Contact us directly or visit our website to find out more about the services offered by the Australian institution.

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